Reference

Understand Your Rights Before You Start

These Terms & Conditions govern every action you take on pelangi99 — from opening your account and depositing via DANA, OVO, GoPay or QRIS, through to withdrawing your…

Account Eligibility CoveredDANA, OVO, GoPay & QRIS RulesWithdrawal Conditions ExplainedAccount Security ObligationsDispute & Contact Procedures

Explore the Lobby Read FAQ

Browse the Core Policy Commitments

pelangi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to pelangi99 and use of any feature on this platform depends on local law in your region of Indonesia. By completing account registration, you confirm that you have read, understood and accepted these Terms & Conditions in full. We reserve the right to update these

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terms at any time; the revised version takes effect from the date it is published on this page. Continued use of your account after a revision constitutes acceptance. For transactions processed through local payment rails — DANA, OVO, GoPay and QRIS — the transaction rules in
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this document apply alongside those of the respective payment provider. In the event of any conflict, our terms take precedence within the scope that local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI KAMI

Reach Us When These Terms Raise Questions

If any clause in these Terms & Conditions is unclear, or if you believe a decision made on your account does not align with what is written here, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat directly inside your account dashboard, or via email for formal written records. Whether you are based in Bandung or anywhere else across Indonesia, response times through live chat average under two minutes during peak hours.

Team online

Live Chat Support

Open the chat icon inside your account dashboard at any hour. Our agents handle terms-related queries, account status checks and transaction disputes directly, with average response under two minutes during peak periods.

Email for Formal Requests

Send written queries or formal objections to our support email address. We acknowledge every email within four hours and aim to resolve terms-related disputes within 48 hours of receiving complete documentation from you.

Account Help Centre

Access the Help Centre from inside your account to review policy documents, check the status of a withdrawal under review, or submit a formal request to update your account details in line with these Terms & Conditions.

KEAMANAN AKUN ANDA

Explore How We Protect Your Account Data

Security and transparency are written into the operational fabric of pelangi99. These six commitments outline how we handle your data, secure your account and give you control where…

Data Retention Policy

We retain account data for the period required under applicable Indonesian regulations.

Cookie Usage Disclosure

Our platform uses session cookies to keep your account logged in and preference cookies to remember your lobby settings.

Account Security Obligations

You are responsible for keeping your login credentials confidential.

Withdrawal Verification Steps

Every withdrawal request is matched against the registered payment method on your account — DANA, OVO, GoPay or QRIS —…

Who to Contact for Data Requests

To request a copy of the personal data we hold, or to ask us to correct inaccurate information, email our…

Requesting Account Changes

Changes to registered email addresses, phone numbers or linked payment methods must be submitted through the Account Settings section and…

Switch to the Answers You Need Most

These are the questions we hear most often about our Terms & Conditions. Each answer points directly to the relevant section of the policy so you can check the full wording if needed. If your question is not covered here, our live chat team can walk you through the specific clause that applies to your situation.

Yes. Every transaction processed through DANA, OVO, GoPay or QRIS is governed by these terms alongside the payment provider's own rules. Where the two sets of rules conflict, our terms apply to the extent that local law permits.

We publish all revisions on this page with a clear effective date. We also post an in-account notification when a material change is made. Continued use of your account after the effective date constitutes acceptance of the updated terms.

Depending on the nature of the breach, we may suspend access, place a review hold on any pending withdrawal, or close the account permanently. The specific actions are detailed in the Account Suspension clause of our full Terms & Conditions document.

Email our data team using the address listed in the Help Centre. We acknowledge data requests within 72 hours and deliver a full data export or written summary within five business days, in line with applicable Indonesian data handling obligations.

Yes. The payment method used for withdrawal must match the one registered and verified on your account. Processing begins after identity verification is confirmed. Standard withdrawal windows and any applicable review periods are detailed in the Payments section of these terms.

Yes — access to specific games, features and account functions depends on local law. Where a feature is restricted in your region, you will see a clear notice inside the relevant lobby section rather than a generic error message.

Submit a written dispute via email, including your account ID, the date of the decision and the clause you believe was applied incorrectly. We acknowledge formal disputes within four hours and aim to issue a final response within 48 hours of receiving your full documentation.

Understand Your Rights Before You Start

Reach Us When These Terms Raise Questions

Live Chat Support

Email for Formal Requests

Account Help Centre

Explore How We Protect Your Account Data

Data Retention Policy

Cookie Usage Disclosure

Account Security Obligations

Withdrawal Verification Steps

Who to Contact for Data Requests

Requesting Account Changes

Switch to the Answers You Need Most

01 Do these Terms & Conditions apply to all payment methods including DANA and GoPay?

02 Can pelangi99 change the Terms & Conditions without notifying me personally?

03 What happens to my account if I break one of these terms?

04 How do I request a copy of my personal data held by pelangi99?

05 Are there any conditions attached to withdrawing my balance via OVO or QRIS?

06 Does access to all platform features depend on local law in my region of Indonesia?

07 How do I formally dispute a decision made under these Terms & Conditions?

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