Reference

Explore Our Legal Terms and Your Rights

pelangi99 operates under a defined legal framework that spells out exactly what you can expect from us and what we ask of you in return.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredYour data rights outlinedAccount security policy24/7 legal contact path
pelangi99 Explore Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Open a Legal Query With Our Team

If you have a question about your rights under our legal terms, our support team is reachable around the clock. Whether your query is about data access, account closure or a transaction dispute involving DANA or OVO, we respond through three channels — and we aim to send an initial reply within two hours for legal escalations flagged as urgent.

Team online

Live Chat

Reach our legal-query desk via the live chat widget on pelangi99.best — available 24 hours a day, seven days a week. Flag your query as a legal matter and it routes directly to the account-compliance team.

Email Support

Send a written legal request to our support email for formal documentation and audit trails. We aim to reply within two business hours for data-access or account-closure requests marked urgent from Indonesia.

WhatsApp Direct

For users in Surabaya and across Indonesia who prefer mobile contact, our WhatsApp line handles legal queries, account-status questions and QRIS transaction disputes during extended support hours.

ACCOUNT SECURITY DETAIL

See How We Handle Your Data and Account

Our data-handling practices are built around the principle that you own your personal information.

Data Encryption

All account data — including payment details linked to DANA, OVO, GoPay and QRIS — is encrypted in transit and…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance.

Account Security

Two-step verification is available for every account. We strongly encourage you to activate it via Account Settings → Security so…

Data Retention

Transaction records are retained for 12 months after your last account activity.

Your Right to Access

You may request a full export of the personal data we hold about you at any time.

Dispute Resolution

If a QRIS or GoPay transaction is disputed, our compliance team opens a formal case within one business day.

Switch to Answers on Common Legal Queries

The questions below reflect what you are most likely to ask about how our legal terms affect your account, your data and your rights on pelangi99. If your question is not covered here, reach us via live chat or email and we will provide a written response within two business hours.

These terms apply to every person who opens an account on pelangi99.best. Eligibility to hold an account and access specific features depends on local law in your region. We conduct jurisdiction checks at registration to ensure compliance.

Yes. Every transaction processed through DANA, OVO, GoPay or QRIS falls within the scope of our legal terms. Transaction records are retained for 12 months, and you may request a copy of your transaction history at any time via email support.

Submit a data-access request through our live chat or email channel. Our compliance team processes the request and delivers a full data export file to your registered email address within 72 hours of receiving your verified request.

Yes. You may request early deletion of your personal data before our standard 12-month retention period ends. Contact us via email, mark the subject as a deletion request, and we will confirm the outcome in writing within three business days.

After account closure, transaction and activity logs are held for the remainder of the 12-month retention window, then moved to cold storage and purged within 30 days. No personal data is sold or shared with third parties after closure.

Session cookies keep your login active; analytics cookies help us improve page load times. You can decline non-essential cookies via the cookie banner without losing access to your account or any core features of the platform.

Contact our legal-query desk via live chat or WhatsApp and flag it as a formal dispute. We open a case within one business day, assign a reference number and provide written updates at each stage until the matter is resolved.