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Explore How pelangi99 Protects Your Privacy

Your personal data — including account details and payment records from DANA, OVO, GoPay, and QRIS transactions — is handled with clear, documented practices at pelangi99.

Data encrypted in transitDANA, OVO, GoPay & QRIS records securedAccount data accessible on requestNo third-party data salesRetention limits applied
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CONTACT OUR PRIVACY TEAM

Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to update your account details, or need to submit a deletion request, our privacy support team is available around the clock. You can reach us through live chat, email, or WhatsApp — all three channels are staffed 24 hours a day, seven days a week, including public holidays in Indonesia. Players in Bandung have used our WhatsApp channel to resolve data update requests within two hours during standard operating windows.

Team online

Live Chat

Start a live chat session directly from your account dashboard — our privacy support agents are available 24/7 and can pull your data record while you are connected, so most questions close in one session.

Email Support

Send your privacy request to our dedicated data team via email. Include your registered account ID for faster processing. We aim to respond within 24 hours and confirm all actions taken on your record in writing.

WhatsApp

Our WhatsApp privacy line accepts data update requests, deletion queries, and consent withdrawal notices. Message us any time — agents monitor this channel continuously and will confirm receipt within 30 minutes.

HOW WE HANDLE YOUR DATA

Check What We Do With Your Information

We handle your data across six distinct areas — collection, storage, access, cookies, retention, and your right to correct or erase it.

Data Collection

We collect only what is necessary to operate your account — name, contact details, device fingerprint, and payment references from…

Secure Storage

All account data is stored on encrypted servers with access restricted to authorised personnel only.

Cookie Practices

We use session cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security

Your account is protected by two-factor authentication available via SMS or authenticator app.

Retention Policy

We keep your data for as long as your account is active and for a defined period after closure, as…

Your Right to Correct or Erase

You can request a correction or full erasure of your personal data at any time.

Open the Answers to Common Privacy Questions

The questions below cover the data rights and privacy concerns we hear most often from our account holders in Indonesia. If your question is not listed, our privacy team is reachable 24/7 through live chat, WhatsApp, or email — all three channels have access to your account record in real time.

We collect your name, email address, mobile number, and device identifiers. When you add a payment method — such as DANA, OVO, GoPay, or QRIS — we record the reference details needed to process and verify your transactions. Nothing beyond that is collected without your consent.

Payment references from DANA, OVO, GoPay, and QRIS are stored in encrypted, isolated environments separate from your general account profile. Access is restricted to our finance and compliance teams and is logged for every query made against those records.

Yes — submit a data access request through live chat or email with your account ID. We will compile a structured summary of your account data and send it to your registered email address within 72 hours of receiving your request.

Contact our privacy team via WhatsApp, live chat, or email and include your account ID in the message. We process deletion requests within 72 hours and confirm in writing what has been removed. Retention of certain records depends on local law and audit requirements.

We do not sell or share your personal data with advertisers. Data is shared only with payment processors — such as the networks that clear your GoPay or QRIS transactions — and only to the extent required to complete those transactions. All processors are contractually bound to our data standards.

We use session, preference, and anonymous analytics cookies. Session cookies are required to keep you logged in. Preference cookies store your lobby layout settings. Analytics cookies carry no personal identifiers. You can disable non-essential cookies in your browser settings at any time without affecting account access.

We retain account records for the period required under Indonesian financial regulations after closure. Once that window expires, records are purged automatically. You can ask our privacy team for the specific retention period applicable to your account at any time via email or live chat.

Related Pages

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